1. Cancellation before work begins
You may request cancellation before translation work begins. If no work or non-refundable third-party cost has been incurred, we will refund the amount paid for the cancelled service.
2. Personalized work after it begins
Our translations are prepared to the customer’s document and language instructions. Once personalized work begins with your request or consent, a full cancellation refund may no longer be available. If work is partially complete, we may deduct a reasonable amount reflecting work already performed, where permitted by law.
3. When a refund is available
You may be eligible for a full or partial refund when:
- we cancel because we cannot perform the confirmed service;
- you were charged more than once for the same order;
- we fail to deliver after a reasonable additional period and the delay is primarily within our control;
- the delivered item materially differs from the confirmed scope and we cannot correct it within a reasonable time;
- applicable law requires a refund.
Situations that generally do not qualify
- a third party refuses to accept a private translation;
- you required an official, sworn, certified, notarized or government-issued document but did not disclose that requirement before ordering;
- the source document or instructions were inaccurate, incomplete or unreadable;
- you no longer need the delivered personalized translation;
- you missed a deadline because of late or incomplete materials supplied by you.
4. Translation corrections
If you believe the translation does not accurately reflect readable source text, contact us within 14 days of delivery. Identify the source text and requested correction. Where we made an error, we will correct it without additional charge. A stylistic preference or change to the source after delivery is not an error and may require a new quotation.
5. Printed items
If a printed translation is expressly ordered and arrives damaged or materially defective, contact us promptly with photographs. We may replace it or refund the affected printed component. Personalized printed items generally cannot be returned for change of mind.
6. Requesting a refund
Email hello@worldidp.com with your name, order reference, reason and relevant details. Do not send full payment card information. We may request information needed to verify the order. Approved refunds are returned to the original payment method. Banks and payment providers control when funds appear, commonly within 5–10 business days after processing.
7. Chargebacks
Please contact us first so we can investigate. Nothing here prevents you from exercising rights with your payment provider, but providing accurate information helps avoid unnecessary delay.