Most messages are answered in under two hours, and live chat is staffed around the clock. Write outside peak hours and you'll still hear back the same day.
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Driving abroad raises questions.
Driving abroad raises questions.
We answer them.
Mid-application, tracking an order, or just checking whether you need an IDP for your trip — reach a real member of the WorldIDP team and get a clear answer fast.
Replies in under 2 hours
24/7, every day
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Already ordered?
Your permit, the moment it's ready.
Every WorldIDP order is delivered digitally first, so you're covered before the physical copy even ships. Here's what lands in your inbox.
- A digital IDP you can show on your phone, anywhere
- A print-ready booklet in the standard UN-convention format
- A wallet card to carry alongside your national licence
Quick answers
Before you write — the common ones.
A lot of questions have a quick answer. Here are the ones we hear most about getting in touch.
Your digital permit goes to the email you used at checkout, so first check your inbox and spam folder. If it's still missing, send us your order number through the form or live chat and we'll locate it right away.
Yes — as long as your permit hasn't been issued yet, we can fix names, dates or photos. Message us with your order number and the change you need, and we'll update it before issuing.
If something goes wrong, reach out before your permit is issued and we'll make it right under our refund & returns policy. Our team will walk you through every option.
Still stuck? Send us a message and we'll take it from there.